|
||||
|
||||
| At Office Archives we continually make evaluations to improve our services and reach our goal of exceeding our customers’ expectations. Who better to rate our services than our customers? Our Quality Satisfaction Representative calls our customers on a regular basis to discuss our current services and inquire about additional needs. Here are some of their replies: | ||||
|
||||
| |
||||
| Would you recommend our company to another organization? | ||||
| After making calls to hundreds of our customers, the overwhelming answer our Customer Representative heard was “YES.” | ||||
| “Whenever we call for anything, it arrives very
quickly and on time. I would definitely recommend you to other companies.”
Records Manager at a Major Law Firm |
||||
| In your own words, how would you describe our company to your associates? | ||||
| “Excellent! They have never let me down.” Office Manager, Technology Corporation |
||||
| “Excellent! I have nothing but positive things
to say about the service.” Publications Director, Non-Profit Association |
||||
| “The Kane Companies have always been good to us
whether it was service, office moving, and now Office Archives—always
have been very accommodating and helpful in every way.” Office Manager, National Real Estate Firm |
||||
| “ The services are wonderful. I have not had any
problems with delivery or pick-up.” Production Manager, Non-Profit Association |
||||
| “The services are going extremely well. Everyone
is just a phone call away. I find that the new bill is easier to understand,
and I love the new scanning system and receipt. You guys have helped
me keep things organized.” Office Services Manager at a Public Utility |
||||
| “Efficient, timely pick-ups and deliveries by
courteous and professional personnel.” Administrator, A Child Services Agency |
||||
| “User friendly! The new billing system is working
out great!” Bookkeeper, A Local Healthcare Facility |
||||
| “You moved our records from another warehouse
to yours without any problems.” Administrator, Accounting Firm |
||||
| “The services are good. We always receive information
requested fairly quickly.” Administrator, Community School |
||||
| “Very good, very easy, no hassles. The drivers
are always neat and courteous. We generally phone in our request and
follow up with a fax and everything works out GREAT!” Records Manager, Law Office |
||||
“The personnel are extremely helpful and careful in everything that they do. Professional, efficient. What more can I say?” Office Manager, Local Law Firm. |
||||
| “ Very reliable! I have a high confidence level
in the services that are being provided.” Administrator, Large Communications Co. |
||||
| “The service is great. I love the new delivery
system with the print-outs. It really helps us out a lot. The new
billing is working out fine, as well. We get the same delivery guys
all the time, and they are fantastic!” Department Administrator, Major Technology Company in Northern VA |
||||
| “You do a great job, considering we have a difficult
building to work with. The guys all do an exceptional job. I always
receive courteous and friendly service. All of the drivers are great.”
Office Services Manager, Financial Services Firm |
||||
| “Excellent! I have been using the service since
day one and have not had any problems.” Administrator, TV Production |
||||
| “It’s wonderful doing business with you! Keep
up the good work.” Records Manager, Area Hospital |
||||
| “A client referred your company to us. Your company
comes highly recommended. Based on my experience, I have no problem
with recommending you to others.” Office Manager, Real Estate/Leasing Firm |
||||
| “The service is excellent. Every request I have
placed has been received the very next day.” Hotel Manager, Major Hotel Chain |
||||
| “I think the drivers and the office contacts are
wonderful. I have not had any problems with delivery or pick-up.”
Office Manager, Trade Association |
||||
| “Fast service items are delivered the next day
or sooner. The correct items are being brought when requested.” Records Supervisor, National Brokerage |
||||
| “The service representatives are real pros. They
know more about my inventory than I do.” Records Supervisor, Legal Firm |
||||
| “You have no idea how well the services have worked
out for me. The service has been very, very good. I am quite pleased.
You definitely have a loyal customer here!” Office Manager, Consulting Firm |
||||
| “Very professional. I decided to use this service
as a result of services that had been provided by Office Movers. I
have received nothing short of great service.” Administrator, National Insurance Corporation |
||||
| “Great! We never know our account
number when we call and we are always able to receive the help that
we need. The service is great -- business to business. Everyone is
always helpful, and we can depend on getting the items we requested
before 5 PM “ Office Manager, National Communications Firm |
||||
| “Problem free!” Administrator, Law Firm |
||||
| “We have been using the service for quite some time and are so happy with it that we are using Office Movers to perform our move next week.” Records Manager, Local Consulting Firm |
||||
| “Very pleased with the service. Generally, when
I contact the office, I am assisted by [the Customer Service Manager]
who is doing a GREAT job.” Manager, Local Engineering Firm |
||||
 |
|
|
| |
| Why OA
| Solutions | Products
| Testimonials | F.A.Q.
Service Areas | Glossary | Contact Us |
||
 |
||
 |
 |
|
 |
||
 |
||
|
©2006 THE KANE COMPANY
|
||
